For Our Patients

We strive to provide the best experience possible for our patients. Throughout the years, we have learned what our patients want and come to expect when working with a prosthetic and orthopedic specialist. Convenience was one of the words we kept hearing, so in addition to having two offices to serve you, we also created a listing of patient resources accessible on demand.

Many of the forms, use and care guides that you would receive in our office are available on our patient resources page. Here, you will find our patient forms as well as the Great Lakes Orthopedic Labs patient policies. This may help you save time on your first visit or help you understand our practice better before making your decision on a prosthetic and orthopedic care provider.

We have created informative guides containing information on orthoses and prosthesis. These include use and care guides for trunk, spinal and scoliosis orthoses, lower-limb orthoses and footwear, upper-limb orthoses and prostheses. These guides should not replace a visit to see an orthotist or prosthetist in person. Please schedule an appointment to learn more.

In addition, we have created a list of additional resources that would be helpful to our patients. This includes a list of recommended manufacturers to links for state and private organizations, coalitions and groups that support and provide care to people with orthotic and prosthetic needs. Thank you for considering Great Lakes Orthopedic Labs in Western New York.

We want you to have the best possible experience at our office and that includes your insurance billing process. Great Lakes Orthopedic Labs accepts most major insurance plans. We know how hard it can be to deal with insurance companies, and over the years, we have learned how to navigate the insurance system so that our patients get the coverage that they deserve.

We specifically accept and are in network with Blue Cross & Blue Shield, Children and Youth with Special Health Care Needs Program, Early Intervention Program, The Empire Plan, Fidelis, Independent Health, Medicaid, Univera and YourCare. We also can provide services through other insurance providers with out-of-network benefits. Ask our care associates for more information.

When you come to our office, our friendly staff will ask you for your insurance identification card or provider information. We will verify your benefits and determine the coverage that you are entitled to under your existing insurance plan. We will take the time to explain your available benefits and help answer any questions that you may have about your insurance coverage.

If you are unsure about your insurance coverage, feel free to contact our office prior to your visit. On the insurance info page, our patients can access links to their insurance to determine what providers are in their network. Our goal is to help you navigate the insurance process so you can receive orthotic and prosthetic services from a professional that you can trust.